Photo of the Canadian team

Canadian Team

This team provides all of the knowledge and capability as for a seamless transaction. From purely placing an order to technical advice that you may need in order to make an informed purchasing decision.

Meet The Team

Meet the team

Martin Jordan

Customer Service Manager

Martin has been involved in the food and beverage industry for over 40 years.  Working his way up from the “Buttery” to the high-end restaurant “Vintages” in a top Toronto hotel was just the start of an interest and appreciation of high-quality food, wine and beer.   

An interest can build into a passion.  A passion beckons understanding.  If the passion allows, there is no better way of understanding than creating it yourself.    

10 years retailing ingredients and equipment to the consumer towards making quality fermented beverages at home means understanding and expressing the best advice for customer and business success. 

That brought Martin to an agency representing every kind of alcoholic beverage to the LCBO in the name of producers wanting to sell their products in Ontario.  He looked after the agencies rare and fine beverage portfolio.

Martin continues to learn worldly tastes by accessing authentic ingredients available through the many multi-cultural culinary food outlets in Toronto.  As an avid homebrewer for 30 years, he’s got that aspect covered too.     

And now being part of the growing Charles Faram team in Toronto, the passion continues.  Working with brewers and breweries across Canada makes it a pleasure to get up in the morning.

Derek Osborne

Customer Service representative

Derek describes his role as it being his job  to match customers with the best possible products to meet their brewing needs


He originates from Toronto and previous work experience includes work in sales for Pepsi Canada.

His love for hops, brewing and beer makes him perfect for his role.  He loves meeting people who are just getting started brewing. Whether they’re new to the industry or and experienced person starting their own brewery, it’s always exciting to meet people who are passionate about the work they’re doing.

Basketball and reading are his main activities outside of work.

He did admit to one of his most embarrassing moments which is when he once mistook one client of our for another at a trade show and talked to him about his company for about 30 minutes until he gently told him who he really was. #Awkward

Shannon McCandish

Controller & Admin Manager

Gordon Tilley