This team provides all of the knowledge and capability as for a seamless transaction. From purely placing an order to technical advice that you may need in order to make an informed purchasing decision.
Customer Service Manager
Martin has been involved in the food and beverage industry for over 40 years. Working his way up from the “Buttery” to the high-end restaurant “Vintages” in a top Toronto hotel. This was just the start of an interest in and appreciation of high-quality food, wine and beer.
Martin spent ten years retailing ingredients and equipment to consumers making quality fermented beverages at home, giving the best advice for customer and business success.
That brought Martin to an agency representing every kind of alcoholic beverage to the LCBO in the name of producers wanting to sell their products in Ontario. He looked after the agencies rare and fine beverage portfolio.
Martin continues to learn worldly tastes by accessing authentic ingredients available through the many multi-cultural culinary food outlets in Toronto. As an avid home-brewer for 30 years, he’s got that aspect covered too.
Now being part of the growing Charles Faram team in Toronto, the passion continues. Working with brewers and breweries across Canada makes it a pleasure to get up in the morning.
Customer Service representative
Derek describes his role as it being his job to match customers with the best possible products to meet their brewing needs
He originates from Toronto and previous work experience includes work in sales for Pepsi Canada.
His love for hops, brewing and beer makes him perfect for his role. He loves meeting people who are just getting started brewing. Whether they’re new to the industry or and experienced person starting their own brewery, it’s always exciting to meet people who are passionate about the work they’re doing.
Basketball and reading are his main activities outside of work.
He did admit to one of his most embarrassing moments which is when he once mistook one client of our for another at a trade show and talked to him about his company for about 30 minutes until he gently told him who he really was. #Awkward
Controller & Admin Manager