Wellhopped Ltd is the parent company of the group containing Charles Faram & Co Ltd (UK), Hawkins & Floyd Ltd (UK), Charles Faram Inc. (USA). and Charles Faram Brewing Supplies Inc. (Canada).

The group companies supply ingredients, products and advice to the drinks industry.

Email: dp@charlesfaram.com

Telephone: (+44) 01905 830734

The personal data we would like to collect from/process on you is from the list shown below.   We will tell you explicitly at the point of collection which data we require, the lawful grounds for processing and the retention time:

• Provision and maintenance of contract
• Customer contact to resolve issues
• Customer contact to plan and install installation or maintenance of products
• Data sharing between operational teams to assist in meeting customer requirements
• Complaints investigation and resolution
• Performance and KPI data analysis
• Invoicing and contract financial management

About cookies
14.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

14.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies that we use
15.1 We use cookies for the following purposes:

We use cookies to help us to determine if you are logged into our website.
Cookies used by our service providers
16.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

16.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _ga, _gid, _gat, AMP_TOKEN & _gac_.

Managing cookies
17.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome);
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
-http://www.opera.com/help/tutorials/security/cookies/ (Opera);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/kb/PH21411 (Safari); and
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
17.2 Blocking all cookies will have a negative impact upon the usability of many websites.

17.3 If you block cookies, you will not be able to use all the features on our website.

To meet the contractual obligations entered into by you the client and the data subject.
Purposes of legitimate interests pursued by the controller
Processing is necessary to comply with the legal obligation of the controller
Consent given by you, the data subject

Any legitimate interests pursued by us, or third parties we use will be advised to you at the time we collect your personal data.

• By accepting this privacy notice, you are giving us your permission to process your personal data specifically for the purposes identified.
• Consent is required for Wellhopped Ltd to process personal data where there is no overarching legal reason for the processing of personal data, but it must be freely given. Where we are asking you for sensitive data, we will always tell you why and how the information will be used.
• Where we are processing your personal data on the basis of consent, you may withdraw your consent at any time by following the procedure described in our document: Withdrawal of Consent Procedure.

• Wellhopped Ltd will not pass on your personal data to third parties without first obtaining your consent, unless that is a necessary part of our processing procedure and we have advised you of that need at the point of the collection of the data.
• We may pass your personal data to the following third parties for the reasons shown below as part of the processing activities.

Wellhopped Ltd will process and store the personal data in accordance with the company retention period as detailed in the Retention Period Procedure.

At the point that the company’s retention policy has determined that any personal data is to be deleted/destroyed, it is a requirement of the GDPR that removal of data is carried out securely. Wellhopped Ltd destroy personal data as follows:

• Physical documentation is shredded internally once the purpose for which those documents were created is no longer relevant. Archive material is palletised, labelled as ‘Shredding’ and is collected by a contracted third party to be shredded securely.

• Electronic data is deleted from the server location(s)

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you in line with the Subject Access Request procedure and using the Subject Access Request Form.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

• Right to judicial review: if Wellhopped Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your data.
If you wish to exercise any of these rights, please contact the Data Protection Manager by email: dp@charlesfaram.com

In the event that you wish to make a complaint about how your personal data is being processed by Charles Faram and Company Limited or by a third party as described above or about how a complaint has been handled, you have the right to complain to Charles Faram and Company Limited data protection representative, or to lodge a complaint directly with the supervisory authority.

The details for these contacts are: